Frequently Asked Questions

How does the dynamic queue system work?

Our dynamic queue system automatically calculates the estimated delivery time based on the number of projects currently ahead of yours and the specific delivery speed you selected (e.g., Express, Fast, Standard). You can view your real-time position in your Project Room.

What is a Project Room?

Once you place an order, a dedicated Project Room is created for you. This is a private space where you can chat directly with your assigned creative professional, upload files, and review final deliveries.

Can I request a revision?

Yes. Once a project is delivered, you have a 7-day grace period to request a revision. A revision typically costs 50% of the original project cost. Once paid, the project room is unlocked for further modifications.